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WE'RE HERE TO HELP
If you already hold your insurance policies with us, you’ll find lots of helpful tips here about how to manage these. Whether you just need to change your address or would like to complete a full review of your policies to check their current suitability for your circumstances, we can help.
HOW DO I GET MY CLAIM STARTED?
To start the process of making a claim, please contact us on 0800 002 002 and we will direct you to the right team.
DO YOU NEED TO MAKE A CLAIM?
The information we’ll need to get from you to lodge a claim will depend on the type of policy you have with us. Here are some examples:
LIFE INSURANCE
- Death Certificate (or medical notes if claiming terminal illness)
- Coroner's Report (if applicable)
- Certified ID documents
VEHICLE INSURANCE
- Details of the accident circumstances
- Pictures of the damage (if applicable)
INCOME PROTECTION
- Medical Certificate
- Medical Notes
HOME INSURANCE
- Details of how damage/loss occurred
- Pictures of the damage
CONTENTS INSURANCE
- Proof of purchase for damaged/lost items
IS YOUR HOME SUM INSURED ENOUGH?
Building costs are ever-increasing, and maintaining an appropriate sum insured for your assets is critical. We encourage you to review these regularly. The Sum Insured for your home needs to be adequate to provide full rebuild cover in the event of a total loss. For further information on how to calculate your sum insured and what it should include, please check our information HERE
DO YOU NEED TO UPDATE YOUR PERSONAL DETAILS?
- Have you changed your address or phone number?
- Have you changed your name? If any of your details have changed please let us know so we can update them. Please contact us using this form or phone us on 0800 002 002 and we will sort this out for you.
HAS IT BEEN A WHILE SINCE YOUR LAST REVIEW OR HAVE YOUR CIRCUMSTANCES CHANGED?
Has it been a while since your last review, or have your circumstances changed? When was the last time you checked if you had enough insurance cover? Has it been over 12 months since you last reviewed your insurance policies and the sum insured of these?
Have your personal circumstances changed:
- Do you have dependents?
- Have you been married or divorced?
- Has the amount it would cost to rebuild your house changed?
- Have you purchased additional property?
- Are your children going to secondary school, or university?
- Have you purchased any expensive non-property assets?
- Have you got more, or less, debt?
If any of these questions are applicable to you, please contact us using this form or phone us on 0800 002 002 to discuss your current cover, and whether it is still suitable for your circumstances.
WHAT COVER DO I HAVE WITH YOU?
Unsure what policies you have with us? Do you know what your policies cover you for? Would you like to check if you have enough insurance cover? We can help you understand your policies and provide you with the latest policy schedules for you to keep in a safe place.
Please contact us using this form or phone us on 0800 002 002 and we will discuss this with you.
SIX REASONS TO CHOOSE SBS INSURANCE
UNBIASED ADVICE
Our team of experienced and qualified Insurance Advisers will provide you with unbiased advice, as they do not work on commission.
NEW ZEALAND OWNED & OPERATED
SBS Insurance is part of the SBS Bank Group of companies which has been around since 1869 and is 100% New Zealand owned.
EXCEPTIONAL CUSTOMER SERVICE
The team at SBS Insurance is working for you and we strive to provide exceptional customer service.
ONLY A PHONE CALL AWAY
We have an open-door policy. The management team are accessible and welcome your feedback; we’re only a phone call away.
LANGUAGE YOU CAN UNDERSTAND
Our Insurance Advisers will not speak jargon to you, we’ll use plain language, so you know exactly what you’re getting.
WE LOOK AFTER YOU & YOUR FAMILY
We’ll make sure to look after you, your family, and your stuff; and help you understand your options and your insurance cover.